Return and Refund Policy

If you would like to make a return or receive a refund on your purchase, please review our policies below. We want to make sure you are completely satisfied with your purchase. If there is anything we can do to improve your ordering experience, please contact us at info@roll-offparts.com.

Return Policy

We will accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition as it was received.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your refunded item, our team will review your request and inspect the item. We will send you an email to confirm that we have received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we would be happy to exchange the item for a replacement. Please email info@roll-offparts.com within 30 days of receiving your product to begin the process.

Return Shipping

After you have submitted a return request to info@roll-offparts.com, we will send you a PDF of a return shipping label. Please print the label out and put on your package for return.

You are responsible for paying the return shipping costs. We will deduct the cost of the return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you are shipping an item over $75, please consider purchasing shipping insurance to ensure it arrives. We cannot guarantee that we will receive the item.